Frequently Asked Questions
Everything you need to know about shopping with Trelise Cooper.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please note that sale items are final sale and cannot be returned unless faulty.
How long does shipping take and what are the costs?
We offer express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-10 business days depending on your location. Shipping costs are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. If you are between sizes or need specific garment measurements, our customer care team is available to assist you via Live Chat.
Can I change or cancel my order after it has been placed?
As we strive to process orders as quickly as possible, we can only make changes or cancellations if the order has not yet been dispatched. Please contact our support team immediately if you need to modify your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and buy-now-pay-later options like Afterpay and Laybuy for eligible regions.
Are your garments true to color as shown in photos?
We make every effort to display the colors of our collections as accurately as possible. However, due to different monitor settings and lighting, there may be slight variations between the digital image and the physical garment.